Roy Lilley

Dealing With Difficult People
, 2010
Looks at individual behaviour, what drives it and how to cope with it. This title covers different angles including: recognizing the seven types of difficult person, what conflict is and how to handle it, handling aggressive people, motivating lazy colleagues, and dealing with difficult customers and handling complaints. Подробнее

Книги

Художественная литература

Фантастика

Детектив

Детская литература

Юмор. Комиксы.

Кулинария

Эротика и секс (18+)

Семья